Will
this work with my machine?
The Monogram
Wizard saves stitch files in Tajima (*.dst) format only. Tajima
files are among the most stable and versatile stitch files
available. Also, they are the most compatible with a wide
range of embroidery set-ups. Will they work with your machine?
Yes. However, there may be some intermediate steps that you
must go through, such as converting the stitch file created
by the Wizard to another format, in order to sew the designs
on your machine. Some machines will read Tajima files straight
from a floppy disk (Brother, Babylock), most card writers
will easily open Tajima files and write them to an embroidery
card in the format you desire, as will most machine specific
digitizing/customizing programs. However, you will want to
check your setup to see how you can handle Tajima files with
what you currently have.
To aid
in this process, a sample file is included in the trail download
of the Wizard. Since you cannot save any designs using the
trial version of the Monogram Wizard, we included a sample
file in the download for you go through the process of getting
the design to your machine, and to witness the quality produced
by the Wizard first hand. This file is called WCM.dst and
can be found in the Monogram Wizard folder on your c: drive.
Can
I install the Wizard on more than one computer?
No, like
all other software on the market that does not require a dongle
or sell a specific multi-user license, the Monogram Wizard
is licensed to be installed on one computer only. For further
explanation on this, click here. We are exploring other ways
of protecting the Wizard which would allow those with laptops
and desktops to install the Wizard on both computers.
What
happens if my computer crashes?
Simply
install the Wizard on your new or repaired computer, get in
touch with us with the new registration number, and we will
get you taken care of.
When
I try to open my manual, I get a message saying “There
is a bad C map encoding error.…..”. What can I
do to get my manual open?
All you
need to do is upgrade your version of Acrobat Reader. You
can either install the version that came on your Monogram
Wizard CD, or you can go to www.adobe.com and download the
latest version of Acrobat Reader from them. And, of course,
it is free!
How
big or small can I make letters in the Wizard?
You can
make letters of any size in the Wizard. There is no limitation
on how big you can make the letters, however, a warning message
will appear if you start making letters smaller than the recommended
minimum size for that font. You can make letters smaller than
the recommended minimum size, however, we warn you that quality
may be lacking and additional steps need to be taken to ensure
that the letters sew out good.
Does
density/stitch count change when you resize the letters?
Yes!
The fonts and motifs in the Monogram Wizard, although appear
as stitches on the screen, are actually in an outline type
format. Therefore, whenever you make any change to the design
on the screen, the stitch count and the density is recalculated
to reflect the changes you made.
Can
I import designs I already have into the Monogram Wizard?
No. As
described before, the fonts and motifs in the Wizard are in
an outline format, even though they appear as stitches on
the screen. This allows for quality to stay in tact through
re-sizing, increasing/decreaing the width, increasing/decreasing
the boldness and so forth. This is because the stitch counr
and densities are constantly re-calculated. Any design that
you already have will not be in this special format and therefore
not subject to the built in quality control standards of the
Wizard, which is why we do not allow it.
How
can I print a design that I made using the Wizard?
Right
now there is no print function in the Wizard. The next thing
that you could do is take a screen shot of the Wizard (by
pressing the print screen button on your keyboard), then paste
the screen shot into a graphics program such as paint and
print the design out from there. Please note that the design
will not necessarily be actual size. You will be able to do
this on a future version of the Wizard.
How
can I recall a design I made using the Wizard to edit it?
There
is no way to do this in the Wizard right now. The best thing
to do right now would be to record the settings of a design
or style that you like to be able to recall them later. Or,
another option, would be to take a screen shot of the window
of a design or style that you like so that you could view
it at a later time to re-create the design you like. The ability
to do this is going to be a future feature of the Monogram
Wizard.
I just tried to download the trial version
of Monogram Wizard (Plus) and cannot find it on my computer.
The location of file downloads is determined by settings
in your browser and will vary from computer to computer. If
you are sure that the file downloaded, try searching on your
computer using the Search for Files and Folders function under
your Start menu. If you are unsure if the file downloaded,
then check this question to see if this is what is happening
to you.
I tried to download and install the
patch and got a message which reads “Can’t create
output file”.
What do I do?
This is indicative of having the Monogram Wizard Plus running
while you are trying to unzip the patch. Make sure that you
have your Monogram Wizard Plus closed when you try to install
the patch and you should be fine. If for some reason this
does not work, make sure you are logged on to your computer
with Administrator rights.
When I click on the link to download
the high speed trial version, I wait for a long time and nothing
happens.
First, the automatic high speed version will only work on
Internet Explorer. If you are using Firefox or another internet
browser, you will need to do the Dial Up version.
If you are using Internet Explorer, then you have two options
1) Do the Dial-Up version (just as fast as the high speed,
you just have more manual steps to do) or 2) Temporarily reduce
the security setting of your browser. To do this, go to the
Tools menu heading and select Internet Options. When this
window appears, select the Security Tab. On this window, you
will see a slider for the security setting of your browser.
Reduce the security setting a notch or two using the slider
and click ok. The high speed version should work for you now.
Just remember to reset your security setting when you are
finished.
I can’t save any files using
the trial version of the Monogram Wizard (Plus). What am I
doing wrong?
Nothing. The trial versions of both the Monogram Wizard and
Monogram Wizard Plus have the save feature disabled. This
is the only function that does not work on the trial versions.
We did include a sample file created using the Monogram Wizard
with the download so that people could go through the process
of getting a design to their machine and sewing it out to
view the high quality embroidery produced by the Wizard programs.
This file is called WCM.dst and can be found in the Monogram
Wizard folder on your c: drive.
The computer I have my sewing software
on is not hooked up to the internet. How do I get the patch
to my other computer?
Monogram Wizard:
1. Download the Dial-Up version of the patch.
2. The file you download is called
3. Write this file to a CD.
4. Take the CD to the computer that you have Monogram Wizard
installed on
5. Double click on the file on the CD, then click Unzip.
6. Open My Computer and navigate to your c: drive.
7. You will see a folder called Mono Wiz Install R60. Open
this folder.
8. Double click on the Setup file in that folder and go through
the installation steps.
9. Your Monogram Wizard should now be updated.
Monogram Wizard Plus
1. Download the patch for your appropriate version of the
Monogram Wizard Plus.
2. Save this file to a CD or floppy disc.
3. Take the CD or floppy disc to the computer that had Monogram
Wizard Plus on it.
4. If need be, use My Computer to navigate to your CD or floppy
drive.
5. Double click on patch file.
6. Click OK.
7. Your Monogram Wizard Plus should now be updated.
How can I tell if I am on the latest
version of the Monogram Wizard or Monogram Wizard Plus?
Open your program and look in the blue bar at the top of
the screen. It will read “The Monogram Wizard V1.0 R??”,
“The Monogram Wizard Plus V2.0 R??”, or the “The
Monogram Wizard Plus Upgrade V2.0 R??”. The number after
the R is how you identify the version that you currently have.
Right now the most recent versions are:
Monogram Wizard – R60 (R62 if you own any Alpha Paks)
Monogram Wizard Plus (both full and upgrade) – V2.1
R3
When I use my Monogram Wizard
Plus, after a certain time the screen turns black and white
and starts stitching the design out onscreen very slowly.
If this is happening to you, then you must be using a computer
running Windows 98 or Windows ME. Either way, just download
and install the patch for the appropriate version of the Monogram
Wizard Plus here and your problem will solved.
I get a message saying “the
file Lace Objects.ldf can’t be found” or “The
program is missing Critical Modules”. When I click OK,
the program shuts down.
This usually happens when the default installation location
has been changed, either during the installation process or
after the fact. To correct this problem, re-install the Monogram
Wizard (Plus) and do not change the default installation location.
The program must be installed on the root directory of the
c: drive to function properly. Similarly, the program must
be installed on a hard drive named c:. It will not install
on a hard drive of any other letter.
If you have the program installed on the root directory of
your c: drive, then somehow critical files needed for the
program to run have been deleted. Re-installing your program
should fix this. After re-installing just remember to check
your version number (R #) and make sure that you are still
on the latest version. If not, remember to download the appropriate
patch for your software.
Every time I open my Monogram
Wizard Plus I am prompted to activate my Alpha Pak(s). I already
activated them once, what can I do to stop this?
This bug has been resolved. Just download and install the
patch for your version of the Monogram Wizard Plus here and
this problem will be fixed.
I recently purchased and activated Alpha Pak 001 but when
I finished activating the Alpha Pak, I got a message saying
Alpha Pak 002 had been registered (or 3 for 2, 4 for 3, etc).
Is something wrong?
No, that is just an artifact of the program. As long as your
Alpha Pak fonts and motifs show up on the drop down lists,
then you are fine.
I just saved a design as a PES
file and when I put it into my machine/PED Basic/PE Design
I get a message saying “No Sewing Data”.
The first thing you will want to do is download the latest
patch for the Monogram Wizard Plus. This can be done here.
Second, the PES files created by the Monogram Wizard Plus
are version 1 PES files (despite PES files all having the
same extension, there are different versions). Version 1 PES
files are meant to work with the most basic level of Brother
equipment (PED Basic and machines with 4” x 4”
sewing areas). As a consequence, they are size limited to
4” x 4”. If this size is exceeded in either direction,
some machines and programs may not want to read them. However,
Brother machines that have larger sewing areas will also read
Tajima, *.DST, files, which the Monogram Wizard Plus will
also create.
How do I get the Ends Motif
to spread apart in the regular Monogram Wizard?
First, be aware that the each pair of Ends exists as 3 files:
one file where the ends are 1” apart, one where the
ends are 2” apart, and one where the ends are 3”
apart. For example, theSelect the Motif that is going to be
closest to what you need first.
When I open my Monogram Wizard
Plus I get a message saying that the CD must be in the drive
to run properly, but the CD is in the drive.
or
Every time I open my Monogram Wizard Plus I have to enter
my activation code. After I enter my Activation Code, it then
gives me a message saying that the CD must be in the drive
for the program to properly execute.
or
Every time I open the Monogram Wizard Plus, I get a message
saying “The Monogram Wizard Plus CD drive in order for
the program to properly execute” but the CD is in drive.
When I click OK, the program shuts down. How do I fix this?
You have a corrupted file on your computer, follow the instructions
below to correct.
Internet Explorer Users
- First, click here.
- A message should appear asking if you want to Run or Open
or Save this program. Click Run or Open.
- Another message *may* appear stating the publisher could
not be verified, what do you want to do with this file.
Click Run or Open.
- A message will then appear saying that corrupted files
have been repaired. Run MonoWiz+ and re-activate.
- Start your Monogram Wizard Plus and enter your activation
code and you will be good to go.
- To prevent this from happening again, download and install
the latest version Click here.
Firefox Users
- First, click here.
- Save the file to your hard drive where you can find it.
(Firefox usually defaults to the desktop).
- Double click on the file you downloaded, which is called
repair.exe.
- A message will then appear saying that corrupted files
have been repaired. Run MonoWiz+ and re-activate.
- Start your Monogram Wizard Plus and enter your activation
code and you will be good to go.
- To prevent this from happening again, download and install
the latest version Click here.
I own the Monogram Wizard and
want to put it on a new computer. How do I do this?
Here is what you do:
1) Start the Monogram Wizard on your old computer.
2) Press ctrl + r to get to the registration window
3) Click remove license and write down the removal number
that it gives you (a 20 character code which appears in the
License Number box).
4) Install the Wizard on your new computer.
5) Send us the registration number for your new computer (obtained
the same way, by pressing ctrl + r to get to the registration
window.)
6) Get in touch with us via email or phone with those two
numbers (removal from old computer and registration on new)
and we can get you squared away.
I went to the page to register my Monogram
Wizard Plus but it tells me that my Serial Number is invalid.
Make sure that you are not leaving any spaces when you are
entering the Serial Number. If this fails to work, email questions@needleheads.com
with your Serial Number and explain the problem that you are
encountering.
My computer crashed and I had to get it fixed (or get
a new computer). I re-installed my Monogram Wizard, but it
won’t accept the License Number I have written down.
Then you need to get a new license number. To get a new license
number contact us either via phone or email, let us know what
happened, and supply us with the new Registration Number that
the Monogram Wizard gives you and the Serial Number from your
CD case and we can get you back up and running.
I entered the License Number you gave
me, but when I click Register License, I get a message saying
that the License Number entered is invalid.
Make sure that you are not putting in any dashes or other
marks when you are entering your License Number. Make sure
that you are typing in the number zero and not the letter
o when you are entering your License Number
When I open my Monogram Wizard Plus I get a message
saying that the CD must be in the drive to run properly, but
the CD is in the drive.
-- or --
Every time I open my Monogram Wizard Plus I have to enter
my activation code. After I enter my Activation Code, it then
gives me a message saying that the CD must be in the drive
for the program to properly execute.
You have a corrupted file on your computer, follow the instructions
below to correct.
Internet Explorer Users
- First, click here.
- A message should appear asking if you want to Run or Open
or Save this program. Click Run or Open.
- Another message *may* appear stating the publisher could
not be verified, what do you want to do with this file.
Click Run or Open.
- A message will then appear saying that corrupted files
have been repaired. Run MonoWiz+ and re-activate.
- Start your Monogram Wizard Plus and enter your activation
code and you will be good to go.
- To prevent this from happening again, download and install
the latest version Click
here.
Firefox Users
- First, click here.
- Save the file to your hard drive where you can find it.
(Firefox usually defaults to the desktop).
- Double click on the file you downloaded, which is called
repair.exe.
- A message will then appear saying that corrupted files
have been repaired. Run MonoWiz+ and re-activate.
- Start your Monogram Wizard Plus and enter your activation
code and you will be good to go.
- To prevent this from happening again, download and install
the latest version Click
here.
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