All returns must be approved and be issued a return authorization number.
If an item is sent back without prior authorization, a $25 handling
charge will be incurred in addition to any restocking fees and substantial
delays in a credit can -follow. Requesting an authorization can be done
by calling us at 770-613-9990. All credits will be issued as store credit.
These credits do not expire.
Shipping is non-refundable. If the item was shipped initially under
a free shipping promotion, regular ground delivery costs will be deducted
from the refund.
All returns must be in the factory sealed box with the seal unbroken.
If the seal has been broken a partial refund may be issued. In general,
any opened merchandise will be issued a store credit only, minus a 20%
restocking fee (minimum of $10). If any items are missing out of the
packaging, replacement fees will be assessed appropriately. All returns
are subject to inspection before store credit is given.
You should expect to receive your store credit within four weeks of
giving the package to the return shipper. In many cases you will receive
a credit more quickly. You will receive a copy of your refund credit
in the mail.
PLEASE NOTE: REFUSED SHIPMENTS WILL BE BILLED BOTH
SHIPPING TO AND RETURNING SHIPPING, AS UPS BILLS US FOR A RETURN SHIPPING
IF THE SHIPMENT WAS SHIPPED UNDER A FREE SHIPPING PROMOTION, ORIGINAL
SHIPPING COSTS WILL ALSO BE DEDUCTED FROM THE REFUND.
Some items may incur a 20% restocking fee (minimum of $10) if you decide
to return them.
Because of the nature of the product, manufacturers do not allow exchanges
or refunds on software or embroidery designs. If the software is defective,
an exchange will be made only for the same product.
Clearance & Closeout
Sorry, all sales are final on clearance items.
There are no returns on items shipped to destinations outside of the
United States, and as such, all purchases are final.